Coronavirus (Covid-19) Update


Coronavirus (Covid-19) Update

Dear Customers,

Coronavirus (Covid-19) Update

We are open and taking reservations including Mother’s Day on Sunday 22nd of March.

We will remain open as normal and we fully understand if you follow the recent advice.

The spread of Coronavirus (Covid-19) remains a concern for us all and we are keen to keep communicating with the Brouge community regarding response and planning. For us, as for everyone, recent events have quickly led us into unchartered territory – it is hard to predict future impact but until we are told otherwise we will continue as normal whilst exercising extreme caution.

Following the latest announcement we will continue to adhere to UK Government and Public Health England advice while open and operating normal hours.

Therefore, with immediate effect, we will be introducing the following precautionary measures:

Self-isolation

If you display any of the following symptoms:

• New continuous cough and/or
• High Temperature 37.8 +

We politely request that you do not visit Brouge but self-isolate in the home environment for a minimum of 7 days.

From Monday 16th March we will be checking staff temperatures upon arrival and at different points throughout the day. If our staff displays or develops either a new continuous cough or a high temperature 37.8 + then we will be asking staff to leave immediately in order to self-isolate for 7 days.

We hope you understand that we are going to be extremely strict with this policy and urge customers to co-operate for the greater good. Similarly, if you are aware that you have developed symptoms we implore you not to take Calpol and not to visit but to understand the responsibility we all have in endeavoring to delay the spread of infection.

If you cannot make a booking date due to a requirement to self-isolate due to displaying potential Covid-19 symptoms or because you have been in close contact with a confirmed Covid-19 case, please give us a call on 0208 977 2698 or send us an email at twickenham@brouge.co.uk and we will cancel your booking.

Mother’s Day – Sunday 22nd March

We will operate as normal on this special day with the new precautionary measures in place.

Infection Control

At Brouge we routinely practice high standards of infection control. We are committed to reducing the risk by ensuring effective hygiene practices are in place for both children and staff and we encourage full participation in these practices;
• Wash hands frequently with soap, especially before eating or handling food, after toilet visits, or when hands are contaminated by respiratory secretions after coughing or sneezing. We have now increased the frequency of children’s hand washing to ever hour as well as before and after food as usual.
• Cover their mouth and nose with a tissue when sneezing or coughing and to discard the tissue immediately into a bin.
• Clean and disinfect frequently touched surfaces, tables, chairs and equipment regularly and when contaminated by nasal or oral secretions.
• Ensure supplies such as hand soap, hand sanitiser, tissues and paper towels are available for customer and staff’s use. Please help us by using the handwashing/ sanitising stations at the front doors and throughout the setting.
• Wash all crockery, glassware and utensils at high degree temperatures.

• Please help us by not taking home hand sanitiser, tissues and paper towels we have provided for the use of customers and staff.

Our staff will continue to follow these procedures.

With immediate effect we are introducing some additional temporary measures: cancellation of future planned events, thorough cleaning of surfaces where contact has/might have been made including door handles, chairs, under the table edges.

As always we remain vigilant in ensuring regular thorough cleaning is carried out daily and our housekeeping is effective. We have deep clean dates booked in during March and April as well as the thorough daily deep clean of every section in our establishment.

What will we do if we have a confirmed case of COVID-19 at Brouge?
If we were to have a confirmed case of COVID-19 at Brouge, we would be contacted by the local Public Health England Health Protection Team to discuss the case, identify people who have been in contact with them and advise on any actions or precautions that should be taken. The Health Protection Team would undertake an assessment of our setting and issue advice on the management of customers and staff based on this assessment. We hope that closure of the setting would be unnecessary but Public Health England would have final say and at this point the decision would be taken out of our hands.
Front of house and back of house staff
Our staff team will be subject to the same rigorous policy as the customers visiting us. If a staff member were to experience a high temperature 37.8+ and/or new continuous cough, they would be asked to self-isolate immediately for a minimum of 7 days.
We sincerely hope we will not find ourselves in a position where continuing to operate is critically compromised due to ill-health / self-isolation of multiple staff members but if this were the case options we could consider are:
• Flexible / reduced hours
• Prioritising NHS & Emergency Services workers
• Suspension of planning near future events
• Cancellation of events and/or bookings where possible or necessary
In the event of national closures we will of course continue to respect and abide by Government and Public Health England dictates. We would like to make everyone aware at this point that our insurance company have confirmed that they WILL NOT cover the establishment for closure due to the spread of Covid-19. In the event of closure, in order to protect our business and to continue to pay our staff team we will continue to remain open for business. For a longer closure we will have to see what Government support measures, if any, are in place but our main priority will be to protect the solvency of Brouge and to have our staff team’s best interests at heart.

I would also like to reassure you that we continue to plan and review here at Brouge as this challenging situation evolves.

Thank you, once again, for your continued understanding and co-operation during difficult circumstances.

Brouge Management
brouge.co.uk